New Feature: Hold and Mute

Customer service representatives often need to search for information or connect with others during a call. That's why we're introducing the all new hold and mute features. Agents are now able to mute their voice while they ask colleagues about a customer request or process a requirement. Agents can also

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Author image Ahmed Fathalla

New Feature: Missed Calls

Facilitating communication between clients and their customer service representatives has long been among our main goals here at Usertalk. We've always tried to identify and solve these difficulties, and today, we'd like to introduce our all new Missed Calls feature, an addition that further aids all of our preceding efforts

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Author image Ahmed Fathalla

New Feature: Contacts View

Keeping track of client information is a key part of any organization's customer support function. Today, we're launching a new "Contacts" view where you can access all interactions a specific caller had with your business via UserTalk. In Contacts, you can view information like the caller's name, email and phone

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Author image Ahmed Fathalla

New Feature: Improved Call Log

Time and time again, we've heard our customers requesting search and filtering capabilities for the calls and voice messages they receive via UserTalk. We also felt that there was some confusion related to different views for calls and voice messages. That's why we decided to introduce a unified call log

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Author image Ahmed Fathalla

New Feature: Caller Information Form

We're always on the lookout for ways to help you communicate and engage with your customers. Today, we're introducing our caller information form that helps you collect users' information before the call, store it on UserTalk and use it to connect with them later. Now every user calling you can

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Author image Ahmed Fathalla